1. Quotations - Prices obtained from are subject to change from time to time without notice.
2. Order Cancellation - No order may be canceled after acceptance except upon terms that will compensate Vivid Impressions Printing for work completed at our standard hourly rates. All cancelled orders are subject to a minimum cancellation fee of $35.00.
3. Returns for Credit - Because each order produced is a custom job, no order may be returned for credit under any circumstance.
4. Satisfaction Guaranty - vividiimpress.com at its sole option will repair or reprint any order that contains abnormal imperfections or fails to provide a reasonable representation to the approved color proof. Vivid Impressions Printing at its sole option may elect to provide, in lieu of repair or reprinting of an order, a prorated credit for the damaged portion of an order. Claims for defects must be made within ten (10) days of delivery in writing. The customer must receive a written authorization to return a defective order or portion in advance of return. Defective orders must be returned within thirty (30) days after delivery. birdscopies.com liability for defective orders is limited to the price of the order exclusive of any shipping or postage charges.
5. Production Schedules and Turnaround Times - Delivery schedules, turnaround times and other similar terms used by Vivid Impressions Printing, its employees or representatives merely reflect the average completion times of similar orders. Vivid Impressions Printing shall not be bound by such schedules unless otherwise agreed to in writing for an additional cost under our express print program. Vivid Impressions Printing sole liability in the event of a failure by Vivid Impressions Printing shall be limited to a refund of the fee paid by the customer for the express print fee.
6. Customer Disks & Supplied Digital Information - All prices and quotations provided by Vivid Impressions Printing assume the customer provides properly prepared files following Vivid Impressions Printing written guidelines. The customer accepts all responsibility for supplied files that fail to output properly, contain errors or provide an unacceptable result.
7. Customer Changes - Any changes requested by the customer will represent work performed in addition to the original order and will be billed at our current rates. The minimum charge for customer changes is $30. The customer must approve the cost of these changes in writing prior to beginning the work necessary to perform the changes. Customer changes will delay the completion and delivery of your order. Change charges will be billed to the customer’s credit card used on the order or added to C.O.D. charges on the final shipment.
8. Proofs - A proof will be submitted to the customer prior to printing each job on an as requested basis. Corrections to be made must be marked on both the proof and the supplied proof sheet. The proof sheet must be fully completed and signed by the customer and be returned to Vivid Impressions Printing along with the supplied proof. If an electronic PDF proof is sent, the customer must indicate approval or disapproval in writing to Vivid Impressions Printing. Delay in completing and returning your proof will delay completion of your order. Vivid Impressions Printing shall assume no liability for errors if the customer waives receiving a proof or fails to note changes or corrections on the returned proof and proof sheet.
9. Color Matching - A reasonable color variation between the approved proof and final printed product is unavoidable, expected and shall constitute an acceptable delivery. Vivid Impressions Printing will make every effort to produce a reasonable representation based on materials supplied by the customer. However, Bird 's Printing & Digital Copies shall not be responsible for a final product that is not a precise match in color or ink density to the proof. Vivid Impressions Printing will guarantee a 90% color match to the proof.
10. Storage of Electronic Files - Vivid Impressions Printing will store the electronic files provided by a customer for a period of thirty (30) days after the initial order has been shipped or delivered. After this period has expired, Vivid Impressions Printing shall have no further responsibility to retain the electronic files and it will be the sole responsibility of the customer to furnish additional copies of the electronic files for reprint orders.
11. Limitation of Liability - In no event shall Vivid Impressions Printing be liable to the customer for any indirect, special or consequential damages, or lost profits arising out of or related to this agreement or the performance or breach thereof. Vivid Impressions Printing aggregate liability under this agreement whether for breach of contract, negligence or other tortious action or any other cause of action will not exceed the price of the specific order provided by Vivid Impressions Printing upon which the cause of action is based.
12. Shipping Liability - Vivid Impressions Printing will ship using the customer’s specified method. Once the shipment has been picked up by the carrier, Vivid Impressions Printing responsibility for delivery is at an end and all claims for non-delivery, shortage or damage during shipment must be filed by the customer with the carrier.
13. Payment - All orders are payable in advance unless otherwise agreed to in writing. Vivid Impressions Printing accepts payment by check, money order, credit card or PayPal. Vivid Impressions Printing will produce no work until full payment is received unless otherwise agreed to in writing. In the event a check is returned by a bank for any reason, Vivid Impressions Printing may elect to charge a returned check fee to the customer’s credit card or add the returned check fee to the order invoice. The fee for a returned check is $50. Any orders not paid in full within thirty (30) days will be subject to an interest charge of 1.5% per month or the maximum rate allowed by law, whichever is less, until paid in full. If Vivid Impressions Printing is forced to turn the account over to a collection agency or attorney for collection, the customer will be responsible for all collection costs, including attorney’s fees.
14. Indemnification - The customer represents to Vivid Impressions Printing and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished toVivid Impressions Printing for inclusion in the printing are owned by the customer, or that the customer has permission from the rightful owner to use each of these elements, and will hold harmless, protect, indemnify and defend Vivid Impressions Printing and its subcontractors from any liability (including attorney’s fees and court costs) arising out of copyright infringement, and any other liability or suit arising from the use of such elements furnished by the customer.
15. Entire Understanding - This agreement contains the entire understanding between the parties and supersedes all prior representations, understandings or agreements oral or written between the parties relating to the subject matter hereof. This agreement cannot be modified or altered except in writing signed by both parties.
